Cuban Cigar Authenticity - Our Guarantee

With counterfeit Cuban cigars being a major concern for any cigar lover, we would like our customers to be 100% assured that Absolutecigars.com GUARANTEES that all the cigars we sell are authentic Cuban cigars. Every box is authenticated and sealed with the original Republic of Cuba - "Origin National Warranty Seal For Cigars And Cut Tobacco" from the originating factory in Cuba.

We demand the absolute best cigars and do not hesitate to return cigars to our distributor if we feel they are not of the very best standard.

With many years in this business and thousands of customers worldwide, Absolutecigars.com have NEVER ONCE had a legitimate complaint of selling anything but genuine Cuban cigars.

Our Guarantee is simple: All our cigars are 100% genuine Havanas. Nevertheless, should you have any concern over this after receiving your cigars, we will happily accept a return and give you a full refund for the purchase price of your order. No arguments or questions asked.

IMPORTANT NOTE: Montecristo band changes!
Starting in late 2003, significant changes were made to the Cuban Montecristo cigar band.
The new band was initially introduced into the market on the best-selling Montecristo No. 4 cigar. These are now in wide circulation, whereas with many other Montecristo cigars, the old band remains widely seen, and will continue to do so until retailers gradually re-stock with new product.

Specific changes include a new crisper font for the text; a significantly altered fleur-de-lis graphic; plus the paper used is a shiny finished paper in place of the old matte finish. The image at right, supplied by Habanos S.A., shows the the old band on the left and the new band on the right.

For further independent confirmation on these changes, please refer to the February 2005 Edition of Cigar Aficionado Magazine, page 65 - which rates the Montecristo No. 2 as the 8th "Best Cigar of The Year" (Box date: June 2004), and displays a picture of the cigar with the new band. By comparison, on page 143 of the same issue, in "Connoisseur's Corner" a Monte from 1993 is reviewed and the old band is displayed. The new band is also featured in the April 2005 Edition, page 152, where the Monte No. 2 is again reviewed. Both bands are legitimate and both are 100% authentic.

We trust this information has been helpful, and put to rest any concerns to those familiar with the old band who had not heard about this change (frustratingly, as far as we know, no public announcement has yet been made by Habanos on this), but we do encourage you to contact Habanos directly should you wish to have further confirmation.


Frequently Asked Questions about Absolutecigars.com
How is it that your prices are lower than other sites?
Our Cuban cigars are all fulfilled from our climate controlled warehouse in Geneva Switzerland. They are therefore not subject to the massive tax applied to cigars that are sold from other countries.

In what currency are your prices?
Our prices are in US$. Why? We do business literally in every corner of the world and US$ is a universally understood currency.

Can you ship Cuban Cigars to me?
We can ship Cuban cigars anywhere in the world, except to addresses in Canada. We now ship Cuban cigars exclusively by 5-7 business day Air Express Mail. Deliveries are guaranteed to any location worldwide. See our Testimonials page for the positive feedback from satisfied customers from all over the world.

How do you ship Cuban cigars?
We ship in the original unopened boxes with intact Cuban factory seals. Cigars themselves ship with their bands on. We never remove cigars bands.

What happens if my cigars do not arrive, for whatever reason?
This is a very unlikely event, but our policy is that if for ANY reason your cigars do not arrive at your door, we will either credit you in full or if you wish we'll replace the order, re-shipping the exact order at no additional cost to you. Simply stated: WE GUARANTEE DELIVERY.

Is there a minimum order?
No. Note too that there's no maximum order either!

What about my privacy?
We do not share or grant access to customer data to any party or entity outside our company. See our Privacy Statement for a detailed summary of our privacy policies

I'm not sure what to order, can I speak to a REAL person?
Absolutely! Call us in Montreal anytime, In the US or Canada call Toll free: 877 883-2442 or on our local number 514 938-9570. We're always pleased to assist!

What if I'm not satisfied with my order?
We have a 100% satisfaction guarantee. If you're not happy for ANY reason, please contact us by phone or e-mail. We accept returns for 30 days for a 100% refund.

Where are you located?
Our cigars are shipped from our climate controlled warehouse in Geneva, Switzerland. We have a Customer Service Call Center in Montreal, Canada. The Customer Service office is not a sales office; does not stock any tobacco products; does not accept any walk-in traffic; and is a third party entity.

All our Non-Cuban cigars and accessories are shipped worldwide by our U.S. partner.

Why do I see this text on many other sites? Word for word!
Great question! We're proud to see that our FAQs, Customer service text, and plenty of other text from our site has been copied verbatim by some of our competitors. In one case they copied our text and didn't notice they had copied and posted our Toll free number on their site for almost a year! Thanks for the business guys, but please write your own text!

Cuban Cigar Shipping FAQs

Shipping Prices on Cubans
We are modifying and refining our shipping pricing program all the time. We will not overcharge for shipping, and if at all possible will reduce the shipping rate you'll see quoted on checkout. Ship rate on one item (cigar box, Cabinet, 5-pack or sampler) is $20.00. Add $5.00 for each additional Cuban cigar item.

How long does it take for my shipment to arrive?
We ship Cuban cigars by Global Air Postal Express service. This is a 5-7 business day service, on average.

Can You Ship Cuban Cigars to me?
We ship to any address outside of Canada. Our thousands of highly satisfied customers are located in virtually every corner of the globe (See our Testimonials page!).

Do you guarantee delivery?
Shipments are guaranteed for delivery. Should a shipment not arrive for ANY reason we will either replace the order, provide full credit, or refund the amount of the order - whichever you prefer. Simply stated: We guarantee delivery.

What is the shipping time for Non-Cubans shipped to Canada?
Ship time on Non-Cuban cigars from our US partner is typically 5-7 business days (Please note that Customs holdups may further delay delivery). Depending on the destination, we have had deliveries arrive as quickly as 2 days, and as slow as 10 or more days. For more information on shipping non-Cuban cigars to Canada, click here.

How are the cigars packaged?
Cuban cigars are shipped with their original cigar bands on. We NEVER remove cigar bands or re-package cigars in any way.

We ship in the original boxes (vacuum packed for their protection) with original Cuban factory seals. Please note that it is now our policy to open some boxes prior to shipment so as to ensure quality of product. Thus we no do not guarantee a sealed box. However with this new policy we do of course guarantee quality. Not satisfied with your order? No problem! Our 100% refund or replacement policy protects you completely. Questions? Call us for more info Toll free 877 883-2442.

Are Cuban cigars shipped with their original bands on?
Unlike many vendors we DO NOT EVER remove the original cigar bands from cigars. ________________________________________________________________________