Frequently
Asked Questions about Absolutecigars.com
How is
it that your prices are lower than other sites?
Our Cuban cigars are all fulfilled from our climate controlled warehouse
in Geneva Switzerland. They are therefore not subject to the massive
tax applied to cigars that are sold from other countries.
In what
currency are your prices?
Our prices are in US$. Why? We do business literally in every corner
of the world and US$ is a universally understood currency.
Can you ship Cuban Cigars to me?
We can ship Cuban cigars anywhere in the world, except to addresses
in Canada. We now ship Cuban cigars exclusively by 5-7 business
day Air Express Mail. Deliveries are guaranteed to any location
worldwide. See our Testimonials page for the positive feedback from satisfied customers from all
over the world.
How do you ship Cuban cigars?
We ship in the original unopened boxes with intact Cuban factory
seals. Cigars themselves ship with their bands on. We never remove
cigars bands.
What happens if my cigars do not arrive, for whatever reason?
This is a very unlikely event, but our policy is that if for ANY
reason your cigars do not arrive at your door, we will either credit
you in full or if you wish we'll replace the order, re-shipping
the exact order at no additional cost to you. Simply stated: WE
GUARANTEE DELIVERY.
Is there a minimum order?
No. Note too that there's no maximum order either!
What about
my privacy?
We do not share or grant access to customer data to any party or
entity outside our company. See our Privacy
Statement for a detailed summary of our privacy policies
I'm not
sure what to order, can I speak to a REAL person?
Absolutely! Call us Toll free anytime: For Cuban cigars call 877
883-2442, and for Non Cuban cigars or accessories call 866 838-9463
or e-mail us anytime. We're always pleased to assist!
What if
I'm not satisfied with my order?
We have a 100% satisfaction guarantee. If you're not happy for ANY
reason, please contact us by phone or e-mail. We accept returns
for 30 days for a 100% refund, including the cost of shipping.
Where
are you located?
Our Cuban cigars are shipped from our climate controlled
warehouse in Geneva, Switzerland. We contract with a full service
Customer Service Call Center located in Montreal, Canada. The Customer
Service office is staffed by trained cigar professionals ready to
answer your questions. This is not a sales office; does not stock
any tobacco products; does not accept any walk-in traffic; and does
not handle or ship any product from this location.
All our Non
Cuban cigars and accessories are shipped worldwide by our U.S.
partner. Toll free: 866 838-9463.
Why do
I see this text on many other sites? Word for word!
Great question! We're proud to see that our FAQs, Customer service
text, and plenty of other text from our site has been copied verbatim
by some of our competitors. In one case they copied our text and
didn't notice they had copied and posted our Toll free number on
their site for almost a year! Thanks for the business guys, but
please write your own text!
Cuban Cigar
Shipping FAQs
Shipping
Prices on Cubans
We will not overcharge for shipping, and if at all possible
will reduce the shipping rate you'll see quoted on checkout. Ship
rate on one item (cigar box, Cabinet, 5-pack or sampler) is $20.00.
Add $5.00 for each additional Cuban cigar item.
How
long does it take for my shipment to arrive?
We ship Cuban cigars by Global Air Postal
Express service. This is a 5-7 business day service, on average.
Can
You Ship Cuban Cigars to me?
We ship to any address, except addresses in Canada. Our
thousands of highly satisfied customers are located in virtually
every corner of the globe (See our Testimonials page!).
Do
you guarantee delivery?
Shipments are
guaranteed for delivery. Should a shipment not arrive for ANY reason
we will either replace the order, provide full credit, or refund
the amount of the order - whichever you prefer. Simply stated: We
guarantee delivery.
What is
the shipping time for Non-Cubans shipped to Canada?
Ship time on Non-Cuban cigars from our US partner is typically 5-7
business days (Please note that Customs holdups may further delay
delivery). Depending on the destination, we have had deliveries
arrive as quickly as 2 days, and as slow as 10 or more days. For
more information on shipping non-Cuban cigars to Canada, click
here.
How are
the cigars packaged?
Cuban cigars are shipped with their original cigar bands on.
We NEVER remove cigar bands or re-package cigars in any way.
We ship in
the original boxes (vacuum packed for their protection) with original
Cuban factory seals. Please note that it is now our policy
to open some boxes prior to shipment so as to ensure quality of
product. Thus we no do not guarantee a sealed box. However with
this new policy we do of course guarantee quality. Not satisfied
with your order? No problem! Our 100% refund or replacement policy
protects you completely. Questions? Call us for more info Toll free
877 883-2442.
Are Cuban
cigars shipped with their original bands on?
Unlike
many vendors we DO NOT EVER remove the original cigar bands from
cigars.
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Cuban Cigar Boxes
