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FAQs

Frequently Asked Questions about Absolutecigars.com

What happens if my cigars do not arrive, for whatever reason?
This is a very unlikely event, but our policy is that if for any reason your cigars do not arrive at your door, we will either credit you in full or if you wish we'll replace the order, re-shipping the exact order at no additional cost to you. Simply stated: We guarantee delivery.

Is there a minimum order?
No. Note too that there's no maximum order either!

What about my privacy?
We do not share or grant access to customer data to any party or entity outside our company. See our Privacy Statement for a detailed summary of our privacy policies

I'm not sure what to order, can I speak to a REAL person?
Absolutely! Call us Toll free between 10-4 Eastern time, 866 838-9463. We're always pleased to assist!

What if I'm not satisfied with my order?
We have a 100% satisfaction guarantee. If you're not happy for any reason, please contact us by phone or e-mail. We accept returns for 30 days for a 100% refund, including the cost of shipping.

Do you guarantee delivery?
Shipments are guaranteed for delivery. Should a shipment not arrive for any reason we will either replace the order, provide full credit, or refund the amount of the order - whichever you prefer.

What is the shipping time for Cigars shipped overseas?
Delivery time is typically 7-10 business days. Depending on the destination, we have had deliveries arrive as quickly as 2 days, and as slow as 10 or more days.

What about taxes and duty?
Typically it is very unlikely to be applied.  In a very few rare cases, depending on the destination country, there is a remote possibility that your postal service may request that you pay some duty on your package prior to releasing it to you.
 
In the unlikely event that this occurs, you have two easy options:

  • Of course you may simply pay the amount due.
  • Or you have the option to simply refuse delivery.  With this option, your postal service simply Returns To Sender; you drop us a quick email to let us know, and we refund you 100% of the purchase including, of course, the shipping charges.

All that said though, these charges are very rare and not something you should worry about.  With us, we absolutely guarantee delivery, or you don't pay. No questions, no discussion.  No matter what the reason for non-delivery may be.  Even if you choose to refuse delivery.