Shipping Policies, Pricing and FAQs

If your question isn't answered here, please call us Toll free!
Cubans: 877 883-2442 or for Non-Cubans: 866 838-9463

We're always pleased to answer questions or advise!

Cuban Cigars
(Please scroll down this page for Non-Cuban cigar shipping policies)

Shipping Rates for Cuban Cigars
Ship rate on one item (cigar box, Cabinet, 5-pack or sampler) is US$20.00. Add $5.00 for each additional Cuban cigar item. For Non-Cuban cigar rates, please scroll down this page.

Ship Times
We ship Cuban cigars by Global Air Postal Express service. This is typically a 5-7 business day service.

Worldwide Shipping on Cuban Cigars
We ship Cuban cigars to any addresses outside of Canada. Our thousands of highly satisfied customers are located in virtually every corner of the globe (See our Testimonials page!).

Canadian customers may order Non-Cuban cigars and any of our cigar accessories, and these will be fulfilled by our U.S, based partner - Delivery guaranteed, as always.

APO/FPO Shipping
Yes, we ship to all APO/FPO addresses, as always with guaranteed delivery.

Delivery Guarantee
Shipments are guaranteed for delivery. Should a shipment not arrive for ANY reason we will either replace the order, provide full credit, or refund the amount of the order - whichever you prefer. Simply stated: We guarantee delivery.

Cuban cigars shipped in original boxes, with cigar bands on
Cuban cigars ar shipped in their original boxes with original Cuban factory seals, and the cigar bands on. Please note that it is now policy to open some boxes prior to shipment so as to ensure quality of product. Thus we no do not guarantee a sealed box. However with this new policy we do of course guarantee quality. Not satisfied with your order? Have a quality issue? No problem - our 100% refund or replacement policy protects you completely. The validity of this claim, and our trustworthiness in this area is well-known in the cigar community, and we encourage potential customers who may have concerns to ask about us on any of the popular cigar Forums on the web. We are proud of the reputation we have built in 10 years doing business on the internet.

Individual cigars shipped with original cigar bands on
Unlike many vendors we DO NOT EVER remove the original cigar bands from cigars.

Cuban Cigar Authenticity - Our Guarantee
With counterfeit Cuban cigars proliferating, we would like our customers to be 100% assured that Absolutecigars.com GUARANTEES that all the cigars purchased via this website are authentic Cuban cigars. Every box is authenticated and sealed with the original Republic of Cuba - "Origin National Warranty Seal For Cigars And Cut Tobacco" from the originating factory in Cuba.

With many years in this business and thousands of customers worldwide, Absolutecigars.com have NEVER ONCE had a legitimate complaint of selling anything but genuine Cuban cigars. Nevertheless, if you're not satisfied with your order, for any reason, our 100% refund policy protects you completely. Again, The validity of this claim, and our trustworthiness in this area is well-known in the cigar community, and we encourage potential customers who may have concerns to ask about us on any of the popular cigar Forums on the web. We are proud of the reputation we have built in 10 years doing business on the internet. Questions? Call us to speak with a real person for more info Toll free 877 883-2442.

Non-Cuban Cigars - Shipping Information
All Non-Cuban cigars purchased via Absolutecigars.com are shipped from our U.S. partner's fulfillment center. For Non Cuban cigar questions call anytime Toll free 866 838-9463.

Non-Cuban Shipping Options - Within the U.S.A.
Standard 3-5 day shipping (Either FedEx Ground or USPS Priority Mail)
FedEx Next Day Service available upon request
FedEx 2-3 Day Service available upon request

Non-Cuban Shipping Prices to U.S. addresses
Actual rates vary dependent on your location. Typical rates for a typical package of up to 1 box of cigars:
3-5 Day USPS Priority Mail: US$4.40 - This is the default shipping option.
FedEx Next Day Service: US$19.00 - Available upon request
FedEx 2-3 Day Service: US$10.00 - Available upon request

APO/FPO Shipping
Yes, we ship to all APO/FPO addresses.

Shipping rates to Canada from the U.S.:
Typical USPS Global Priority Express rates for a standard box are as follows:
1-2 sampler packs: US$7.00-$11.00
1typical cigar box box: US$13.00
2 typical cigars boxes: $18.00
3-4 typical boxes: US$22.00-$30.00

Some over-sized boxes, oddly shaped or heavier boxes may push the shipping rate up a few dollars. Again, we do endeavor to not make money on shipping, and will always seek the most economical shipping method.

Shipping Time to Canada:
Ship time is typically 6-8 business days (Please note that Customs clearance may further delay delivery). Ship times may vary significantly depending on your exact location, and on Customs clearance times, beyond our control.

Got questions?
Call our Customer Service Center for Cuban cigars: Toll free 877 838-9463

For Non Cuban cigars call Toll free 866 838-9463.

E-mail us at info at Absolutecigars.com anytime.

Frequently Asked Questions about Absolutecigars.com

How is it that your prices are lower than other sites?
Our Cuban cigars are all provided through our Cuban cigar fulfillment provider from climate controlled facilities in Geneva Switzerland. They are therefore not subject to the massive tax applied to cigars that are sold from other countries.

In what currency are your prices?
Our prices are in US$. Why? We do business literally in every corner of the world and US$ is a universally understood currency.

Can you ship Cuban Cigars to me?
We can ship Cuban cigars anywhere in the world, except to addresses in Canada. We now ship Cuban cigars exclusively by 5-7 business day Air Express Mail. Delivery is guaranteed. See our Testimonials page for the positive feedback from satisfied customers from all over the world.

How do you ship Cuban cigars?
We ship in the original unopened boxes with intact Cuban factory seals. Cigars themselves ship with their bands on. We never remove cigars bands.

What happens if my cigars do not arrive, for whatever reason?
This is a very unlikely event, but our policy is that if for ANY reason your cigars do not arrive at your door, we will either credit you in full or if you wish we'll replace the order, re-shipping the exact order at no additional cost to you. Simply stated: WE GUARANTEE DELIVERY. The validity of this claim, and our trustworthiness in this area is well-known in the cigar community, and we encourage potential customers who may have concerns to ask about us on any of the popular cigar Forums on the web. We are proud of the reputation we have built in 10 years doing business on the internet.

Is there a minimum order?
No. Note too that there's no maximum order either!

What about my privacy?
We do not share or grant access to customer data to any party or entity outside our company. See our Privacy Statement for a detailed summary of our privacy policies

I'm not sure what to order, can I speak to a REAL person?
Absolutely! For Cuban cigars, call our Customer Service Call Center in Montreal anytime - Toll free: 877 883-2442.
For Non-Cuban cigars , call Toll free: 866 838-9463.
We're always pleased to answer questions and assist!

What if I'm not satisfied with my order?
We have a 100% satisfaction guarantee. If you're not happy for ANY reason, please contact us by phone or e-mail. We accept returns for 30 days for a 100% refund.

Where are you located?
Our Cuban cigars are shipped from climate controlled warehouse facilities in Geneva, Switzerland. Our Customer Service Center is handled via a contracted full service Call Center located in Montreal, Canada. The Customer Service office is staffed by trained cigar professionals ready to answer your questions. This is not a sales office; does not stock any tobacco products; does not accept any walk-in traffic; and does not handle or ship any product from this location.

All our Non Cuban cigars and accessories are shipped worldwide by our U.S. partner. Toll free: 866 838-9463.

Why do I see this text on many other sites? Word for word!
Great question! We're proud to see that our FAQs, Customer service text, and plenty of other text from our site has been copied verbatim by some of our competitors ( in one case they copied our text and didn't notice they had copied and posted our Toll free number on their site for almost a year! Thanks for the business guys, but please write your own text!).

Cuban Cigar Shipping FAQs

Shipping Prices on Cubans
We are modifying and refining our shipping pricing program all the time. We will not overcharge for shipping, and if at all possible will reduce the shipping rate you'll see quoted on checkout. Ship rate on one item (cigar box, Cabinet, 5-pack or sampler) is $20.00. Add $5.00 for each additional Cuban cigar item.

How long does it take for my shipment to arrive?
Cuban cigars are shipped by Global Air Postal Express service. This is a 5-7 business day service, on average.

Can You Ship Cuban Cigars to me?
Cuban Cigars ship to any address outside of Canada (Non-Cubans ARE available to Canadians). Our thousands of highly satisfied customers are located in virtually every corner of the globe (See our Testimonials page!).

Do you guarantee delivery?
Shipments are guaranteed for delivery. Should a shipment not arrive for ANY reason we will either replace the order, provide full credit, or refund the amount of the order - whichever you prefer. Simply stated: We guarantee delivery. The validity of this claim, and our trustworthiness in this area is well-known in the cigar community, and we encourage potential customers who may have concerns to ask about us on any of the popular cigar Forums on the web. We are proud of the reputation we have built in 10 years doing business on the internet.

What is the shipping time for Non-Cubans shipped to Canada?
Ship time is typically 6-8 business days (Please note that Customs clearance may further delay delivery). Ship times may vary significantly depending on your exact location, and on Customs clearance times, beyond our control.

How are the cigars packaged?
Cuban cigars are shipped with their original cigar bands on. Cigar bands are NEVER removed or re-package cigars in any way.

Cuban cigars are shipped in the original boxes (vacuum packed for their protection) with original Cuban factory seals. Please note that it is now policy to open some boxes prior to shipment so as to ensure quality of product. Thus a sealed box is not always guaranteed. However with this policy quality is of course guaranteed.
Not satisfied with your order? No problem - our 100% refund or replacement policy protects you completely. Questions? Call us for more info Toll free 877 883-2442.

Are Cuban cigars shipped with their original bands on?
Unlike many vendors original cigar bands are not EVER removed.